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Rules and Regulations for Pilgrims

Rules and Regulations for Pilgrims
For the sake of the pilgrim's well being and good health, and to enable him/her to perform his/her pilgrimage easily and comfortably, the following instructions must be followed:
 
1.To abide by these instructions and cooperate with the concerned authorities of enumeration and distribution. The noble pilgrims are requested to hand over to the Unified Agents Office at check points of the entry outlet the two checks covering the service fees of the pilgrim as well as the transport fees, or to pay them in cash.
 
2.To hand over his/her passport, after completing the official formalities of immigration and customs, to the Unified Agents Office's delegate who represents the National Establishments for Hajj Affairs so as to complete his/her travel formalities to Makkah Al-Mukarramah and Al-Madinah Al-Munawwarah.
 
3.Pilgrims who are coming by air or by sea must deliver their travel tickets with their passports to the National Tawafa Establishment, or to the Field Service Group which is serving them, to enable the establishment to attach it with their passport at the time of their travel to give it to the Group Dispatching Control Centers whether they are traveling to Al-Madinah Al-Munawwarah or to Jeddah. It is noticed that some of the pilgrims keep their tickets inside their bags which delay the procedures of their journey.
 
4.The pilgrim must strictly follow instructions concerning his/her lodging places and his/her transportation schedules in each of Jeddah, Al-Madinah Al-Munawwarah, Makkah Al-Mukarramah, and the Holy Sites.
 
5.The pilgrim must respect sanctity of the land of the Two Holly Mosques and ought to be a good example for the teachings of our true religion. He/she should also observe the regulations of the Kingdom of Saudi Arabia, keep away from lodging and staying in the Holy Mosque, streets, public squares, or pavements in both of Makkah Al-Mukarramah and Al-Madinah Al-Munawwarah. He/she must abstain from leaving behind any dirts, and must throw any garbage in the trash boxes to maintain the cleanliness of the holy places.
 
6.The pilgrim must carry at all times his/her personal data card delivered to him/her by the National Tawafa Establishment in Makkah Al-Mukarramah or by the National Guides Establishment in Al-Madinah Al-Munawwarah.
 
7.The pilgrim has to avoid pursuing business while in the holy land. His/her unique aim must be performing devotion of Hajj or Umrah which is the purpose of what he/she came for.
 
8.Bring twelve photographs of himself/herself to use them upon request for the personal identification cards given to him/her by the National Tawafa Establishment.
 
9.He/She should keep any important documents or money with the National Tawafa or Guides Establishment or a trustworthy party such as his/her pilgrimage mission or embassy. In all cases he/she must get a receipt confirming that, and not carry with himself/herself except what he/she needs for his/her expenses and purchases. He/she must heed for his/her belongings, and if he/she is exposed to any situation as stealing, he/she must inform the National Tawafa Establishment, the Ministry's committees or the police stations for necessary action.
 
10.If his/her luggage is lost, he/she has to call on the Pilgrimage Directorates in Makkah Al-Mukarramah or Al-Madinah Al-Munawwarah (lost items department) to detect his/her belongings if found.
 
11.Calling on the Field Service Group pertaining to the National Tawafa Establishment, whose number is written on the personal data card given to him by the establishment, to serve him/her and do what is necessary for him/her.
 
12.In case of any complaint the pilgrim must report it to the complaints committee at the Deputy Ministry in Makkah Al-Mukarramah or to the Pilgrimage Departments in Jeddah and Al-Madinah Al-Munawwarah immediately after its occurrence and enough time prior to his/her departure from the Kingdom, together with pertinent justifications.